ALTERNATIVE TO LITIGATION
The user or customer can contact Charmmy via email APOIOCLIENTE@CHARMMYCOSMETICS.PT to resolve any problems they have with the website or the service provided.
In the event of a consumer dispute, the consumer has the right to resort to the Alternative Dispute Resolution Entities for consumer disputes that are identified on the website: https://www.consumidor.gov.pt/consumidor_4/-conflitos-de-consumo.aspx or on the EU Online Dispute Resolution platform (ODR platform). The ODR platform offers consumers an alternative and simple means of resolving disputes regarding online purchases and can be accessed at: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=PT