FAQ

It's very simple, just follow the steps below:

1. Add the desired products to the cart
2. Click “Finalize purchase” Fill out the form with your information (address, email and mobile number)
3. Choose the payment method: Credit Card, MB Way*, Multibanco** or PayPal.
4. Your order is placed! **If the chosen payment method is Multibanco, it is necessary to make the payment through the application, website or ATMs with the entity number and reference. *If using MB Way, you must confirm the purchase by SMS within 4 minutes.

The following payment methods are available: Credit card (Amex, Unionpay, Visa and Mastercard), PayPal, Multibanco** and MB Way*. If the chosen payment method is Multibanco, it is necessary to make the payment through the application, website or ATMs with the entity number and reference. *If using MB Way, you must confirm the purchase by SMS within 4 minutes.

The delivery period starts after payment confirmation and varies according to your location:
For mainland Portugal): average of 4 working days Lisbon (2 working days)
For the islands (Azores and Madeira): average of 1 week

Shipping costs may vary depending on weight and delivery location. However, this amount will be displayed before the purchase is finalized. Attention: for purchases over €50.00, shipping is free.

If your order arrives outside of our quality standards, please contact our team via email geral@charmmycosmetics.pt so that we can send you a new product.

At Charmmy, no products are tested on animals and no animals are sacrificed during the entire manufacturing process.

Hair's pH is naturally acidic, between 4.00 and 5.00. Maintaining the correct pH and as close to its natural state as possible is essential for healthy hair.
Knowing this, CharmMy masks have a pH between 3.00 – 5.00, ideal for sealing the hair cuticles and allowing nutrients and hydration to be retained in the hair fiber.

Pre-poo is a preparation of the hair before washing with shampoo. It is a technique that works both to help hydrate and replenish nutrients, as well as to protect the ends from hot water and the detergent action of shampoos. The purpose of pre-poo is to protect the hair from this aggression, make the strands softer and, in the long term, strengthen the hair.

The pre-shampoo acts on the hair fiber and prevents substances that could be harmful to the hair from entering the cuticles. It prevents natural oils from being eliminated along with impurities and creates a protective film along the length of the hair, the area where hair tends to be driest. This technique works as a shield against dryness and breakage, leaving the length and ends of the hair healthier.

With damp hair, simply separate the hair into sections and apply the product to the lengths and ends, enveloping the strands. Leave it on your hair for a maximum of 30 minutes and then wash it normally, with shampoo, conditioner or mask. The pre-poo technique should be an additional step in your care routine, but it does not replace any of the others.