FAQ
How can I buy online?
1. Add the desired products to the cart
2. Click “Finalize purchase” Fill out the form with your information (address, email and mobile number)
3. Choose the payment method: Credit Card, MB Way*, Multibanco** or PayPal.
4. Your order is placed! **If the chosen payment method is Multibanco, it is necessary to make the payment through the application, website or ATMs with the entity number and reference. *If using MB Way, you must confirm the purchase by SMS within 4 minutes.
What are the payment methods for online orders?
How long until my order arrives?
For mainland Portugal): average of 4 working days Lisbon (2 working days)
For the islands (Azores and Madeira): average of 1 week
How much is shipping?
My order arrived damaged, what do I do?
Are CharmMY products tested on animals?
What is the pH of our treatment masks?
Knowing this, CharmMy masks have a pH between 3.00 – 5.00, ideal for sealing the hair cuticles and allowing nutrients and hydration to be retained in the hair fiber.