Privacy Policy

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• Company: Charmmy Cosmetics, LDA.
• Headquarters: Avenida do Brasil, no. 35, 1ºC, 1700-062 Lisbon, Portugal
• NIPC: 51699765

What personal data is collected and why.

Data requested on the website and purpose of processing.

• Name and email in contact forms: to make any direct contact with Charmmy Cosméticos, LDA., whether to ask questions, make comments, make suggestions, request a service or product or any other information. Failure to provide the minimum personal data required will make it impossible for Charmmy Cosméticos, LDA. to respond to the request.
  Name, surname, address, telephone number, email, tax identification number: this information will be requested at the time of purchase in order to process the order.
  Name and email address of the newsletter: with the due express and voluntary consent of the data owner, the minimum information necessary to send an automated commercial newsletter on the website will be requested, where you will be informed about advertising, promotions and other information on the services and/or products offered by Charmmy Cosméticos, LDA.
  E-mail: the e-mail will be requested to access the customer area, according to the data provided when creating the account.

Contact forms

The website has 3 types of forms:

• Contact: The user, buyer or participant will be able to find forms that will facilitate communication with Charmmy Cosméticos, LDA., to clarify doubts, make comments, request a quote, book any of the services offered on the website or demand any rights they may have. Failure to provide the minimum necessary personal data will make it impossible for Charmmy Cosméticos, LDA. to respond to the request. This processing will be considered legitimate as it is part of a pre-contractual due diligence. The Charmmy Cosméticos, LDA. website and the email server will be responsible for the processing.
• Advertising: Users, buyers or participants must give their express and voluntary consent to deliver to Charmmy Cosméticos, LDA. the minimum data necessary to send advertising and commercial information related to the services and/or products offered by Charmmy Cosméticos, LDA., to be added to an automated email marketing file managed by the person responsible for the processing indicated below. The processing of the personal data found in this section has been done with the consent of the data owner.
• Order processing: We will ask users, buyers or participants for the data necessary for Charmmy Cosméticos, LDA. to process orders in accordance with the purchases they have made. Legitimate processing of personal data due to the contractual relationship existing with the buyer or participant. The data will be saved on the website server.

How long is your data retained?

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.
For users that register on our website (if any), we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights do you have over your data?

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any personal data we are obliged to keep for administrative, legal, or security purposes.

• At any time and free of charge, the Customer may send an email to apoiocliente@charmmycosmetics.pt requesting the cancellation of the sending of our emails, SMS and newsletters and/or other commercial and promotional information from Charmmy Cosméticos, LDA., after which we will stop processing your personal data for the purposes indicated above.

Under the terms of the General Data Protection Regulation, approved by Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016, Customers may, if they so wish and at any time, exercise the right to access, alter, update, rectify, erase, forget, eliminate, limit and transfer their data.
The subsequent withdrawal of consent does not compromise the lawfulness of the processing carried out based on this consent.
The rights of access, rectification, erasure, limitation, opposition and portability may be exercised by sending a communication to:
The address: Avenida do Brasil, no. 35, 1ºC 1700-062 Lisbon.
These addresses may also be used if you require any clarification regarding the processing of personal data.
In the event of a violation of the Customer's data or rights, the Customer has the right to file a complaint with the National Data Protection Commission.

Where your data is sent

We transfer or disclose the personal data we collect to third-party service providers (and their subsidiaries and affiliates) who are engaged by us to support our internal ancillary processes. For example, we engage service providers to provide, operate and support our IT infrastructure (such as identity management, hosting, data analytics, backup, security and cloud storage services).
It is our policy to only use third-party service providers who are required to maintain adequate levels of data protection, security and confidentiality, and who comply with any applicable legal requirements for the transfer of personal data outside the jurisdiction in which it was originally collected. For data collected in the EEA or relating to data subjects in the EEA, Charmmy Cosméticos, LDA. requires an appropriate transfer mechanism as necessary to comply with applicable law.